Content Tagged: customer service
A Tale of 2 Credit Cards, or What’s Your Edge Over Your Competition?
After reading David Meerman Scott’s blog post on When Newsjacking is in Poor Form and Can Damage Your Brand (alas, I cannot read the original HubSpot post he’s referring to as apparently it was in such poor taste that HubSpot … Continue reading
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To search similar content click competition, credit card, customer service, hurricane Sandy
To search similar content click competition, credit card, customer service, hurricane Sandy
How to Stand Out From the Competition (Hint: It’s not by lowering your prices)
A lot of businesses, especially during times of economic hardship, tend to keep up with or surpass their competition by slashing their prices and selling more products or services. Don’t do it. For one thing, it will make you angry, … Continue reading
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To search similar content click biz, customer pain, customer service, CVS, Dollar Shave Club, laugh, moo.com, personality, subscription service
To search similar content click biz, customer pain, customer service, CVS, Dollar Shave Club, laugh, moo.com, personality, subscription service
The “Small” in Small Business: Use it to Your Advantage
Recent story from a fellow small business owner: He is a subscriber to a certain service that gives him the ability to write and distribute press releases. He has been a package subscriber for about three months and hasn’t been … Continue reading
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To search similar content click communication, customer service, small business, social media
To search similar content click communication, customer service, small business, social media
The Survey Says…Customers Need Incentives to Answer Them
How many times, when you’ve been at work on something on the web, have you brushed aside those annoying little boxes that pop-up requesting “just 5 minutes of your time” to fill out a survey that will supposedly help provide … Continue reading
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To search similar content click customer response, customer service, incentive, survey
To search similar content click customer response, customer service, incentive, survey